Frequently Asked Questions

What does 'organic' mean for your products?

For us, 'organic' means our products are crafted using ingredients grown without synthetic pesticides, fertilizers, or genetically modified organisms (GMOs). We prioritize sourcing certified organic ingredients whenever possible to ensure the highest quality and purity for your skin.

Are your products suitable for sensitive skin?

Many of our customers with sensitive skin find our products gentle and effective. Because we use natural, organic ingredients and avoid harsh chemicals, synthetic fragrances, and dyes, our products are generally well-tolerated. However, we always recommend doing a patch test on a small area of skin before full use, especially if you have known sensitivities.

What is the shelf life of your products?

Since our products are made with natural ingredients and minimal preservatives, they typically have a shelf life of 6-12 months after opening. Please check the specific product label or packaging for detailed information. Store products in a cool, dry place away from direct sunlight to maximize freshness.

What is your shipping policy?

We typically process and ship orders within 2-3 business days. Standard domestic shipping usually takes 5-7 business days after the order has shipped. You will receive a shipping confirmation email with tracking information once your order is on its way.

What is your return policy?

We want you to be happy with your purchase! We offer a 30-day return policy. If you're not completely satisfied, you can return unused items in their original packaging within 30 days of receipt for a full refund or exchange. Please contact our customer service to initiate a return.

Do you test on animals?

Absolutely not. We are committed to cruelty-free practices and do not test any of our products or ingredients on animals.